Legal
Privacy Policy
Last updated: September 2026
What we collect
When you send an enquiry or book a consultation, we collect the details you give us: your name, email address, phone number (if you provide one), your suburb or address, and anything you tell us about your home and what you're hoping for. If you create a client portal account, we also store your login details securely.
How we use it
We use your details only to run Northline Smart Living: replying to your enquiry, confirming and preparing for your appointment, taking payment if you choose to pay a deposit online, and following up about your booking. We don't sell your information, and we don't use it for anything unrelated to your enquiry or booking.
Payments
Online deposit payments are processed by Square. Your card details go directly to Square and are never seen or stored by this website. We keep a record of the payment amount and Square's payment reference against your booking.
Emails
Booking and enquiry confirmations are sent from our own email address (notify.northlinesmartliving.com.au). These are service emails about your request — not marketing — and we don't send promotional email.
Storage and security
Your information is stored securely in our database, with access limited to Northline Smart Living. Client portal accounts are protected by your password, and appointment details are only visible to the account that made them.
Your rights
You can ask us at any time to see, correct, or delete the personal information we hold about you. Email info@northlinesmartliving.com.au and we'll take care of it.
Questions about this policy? Get in touch.